Effective Date: 2025/11/05

At TROYE-PEPTIDE, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

  • Products may be returned within 14 days of delivery.
  • To be eligible for a return, items must be unopened, unused, and in their original packaging.

2. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products (for quality and safety reasons)
  • Gift cards
  • Downloadable or digital products

3. Return Process

To initiate a return, please follow these steps:

  1. Contact us at TroyMoore4682@outlook.com to request return authorization
  2. Provide your order number and reason for the return
  3. Once approved, securely package the item and include proof of purchase or order confirmation

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item)
  • We recommend using a trackable shipping service, as we are not responsible for items lost during return transit

5. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection
  • If approved, the refund will be processed to your original payment method within 7 days

6. Exchanges

We do not offer direct exchanges.
If you wish to replace an item, please return the original product for a refund and place a new order.

7. Contact Information

For any questions regarding returns or refunds, please contact us:

Thank you for choosing TROYE-PEPTIDE.